Austin Auto Repair Privacy Policy

Last Updated: November 18, 2024

Introduction

At Austin Auto Repair, located in Chicago, Illinois, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or interact with our website.

Information We Collect

Personal Information

  • Name, address, phone number, and email address
  • Vehicle information (make, model, year, VIN)
  • Service history and preferences
  • Payment information
  • Communication records and service feedback

Automatically Collected Information

  • IP address and browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies
  • Location data (with your consent)

How We Use Your Information

We use your personal information to:

  • Schedule and perform vehicle maintenance and repairs
  • Process payments and manage billing
  • Send service reminders and important notifications
  • Improve our services and customer experience
  • Maintain accurate service records
  • Communicate about promotions and special offers (with your consent)
  • Comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your information, including:

  • Secure SSL encryption for data transmission
  • Restricted access to personal information
  • Regular security assessments
  • Secure data backup systems
  • Employee training on data protection
  • Physical security measures at our facility

Sharing Your Information

We may share your information with:

  • Authorized service partners and parts suppliers
  • Payment processors and financial institutions
  • Marketing service providers (with your consent)
  • Legal authorities when required by law
  • Insurance companies (with your authorization)

We do not sell your personal information to third parties.

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Delete your information (where applicable)
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • File a complaint with relevant authorities

California Residents (CCPA Compliance)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to request deletion of personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising these rights

European Residents (GDPR Compliance)

While we primarily serve customers in Chicago, we respect and comply with GDPR requirements for any European residents we may serve.

Cookies and Tracking

We use cookies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember your preferences
  • Provide personalized service recommendations

You can manage cookie preferences through your browser settings.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated through:

  • Email notifications
  • Website announcements
  • In-store notices

Contact Information

For privacy-related questions or concerns, contact us at:

Austin Auto Repair
7300 W. Belmont Ave
Chicago, IL 60634
Phone: (773) 889-1111
Email: privacy@austinautorepair.com

Governing Law

This Privacy Policy is governed by the laws of the State of Illinois and applicable federal laws of the United States.

By using our services, you acknowledge that you have read and understood this Privacy Policy.