Terms and Conditions

Introduction

Welcome to Austin Auto Repair (“the Company,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website, https://www.austinautochicago.com (the "Website") and the purchase of any products or services offered through this platform. By accessing or using our Website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our Website or services.

Definitions

• “Services” refers to auto repair, maintenance, diagnostics, and other related services that we offer on our Website.
• “Products” refers to any auto parts or accessories that are sold on our Website.
• “User,” “you,” or “your” refers to any individual accessing or using our Website or services.
  
  

Eligibility

To be eligible to use our Website and services, you must:

• Be at least 18 years old.
• Provide valid and accurate information during the registration or checkout process.
• Agree to comply with all applicable local, state, and federal laws.
  
  

Account Registration

While certain areas of the Website can be accessed without creating an account, purchasing products or services requires creating an account. When creating an account, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. We reserve the right to suspend or terminate your account if any information provided is false, misleading, or violates these Terms and Conditions.

Pricing and Payment Terms

5.1. Pricing

All prices listed on the Website are in U.S. dollars and are subject to change without notice. We strive to ensure that all pricing information is accurate; however, errors may occur, and we reserve the right to correct any pricing errors. If we discover an error in the price of a product or service, we will notify you promptly and offer you the option to proceed with the order at the correct price or to cancel the order.

5.2. Payment Methods

We accept all major credit cards, debit cards, and other forms of electronic payment, as specified on the Website at checkout. You agree to provide current, complete, and accurate billing and credit card information for all purchases made via our Website. By submitting payment information, you authorize us to charge your specified payment method for the total amount of your purchase, including any applicable taxes and fees.

Service and Product Descriptions

We strive to provide accurate descriptions of all products and services listed on the Website. However, we do not warrant that the descriptions, specifications, or other content available on the Website are accurate, complete, reliable, current, or error-free. If you believe a product or service purchased from us does not match the description provided, please contact us to discuss the issue.

Order Acceptance and Cancellations

7.1. Order Acceptance

All orders are subject to acceptance by Austin Auto Repair. We reserve the right to refuse or cancel any order for any reason, including but not limited to the following:

• Product or service unavailability.
• Errors in pricing or product/service descriptions.
• Suspicion of fraudulent or illegal activity.
  
  

7.2. Cancellations

You may cancel an order before it has been processed by contacting our customer support team. Once an order has been processed or shipped, it cannot be canceled. In the case of service appointments, cancellations must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee.

Shipping and Delivery

8.1. Shipping

We offer shipping services for products purchased through the Website. Shipping costs and delivery times will vary depending on your location and the shipping method selected at checkout. We are not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.

8.2. Delivery of Services

For auto repair and related services, we will schedule an appointment at a mutually convenient time. We will make every effort to complete services within the estimated timeframe, but we are not liable for any delays caused by unforeseen circumstances or factors outside of our control.

Returns and Refunds

9.1. Returns

We offer a 30-day return policy for unused and unopened products. To initiate a return, please contact our customer service team with your order number and reason for the return. All returned items must be in their original packaging, and you will be responsible for the cost of return shipping.

9.2. Refunds

Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method, minus any applicable restocking fees. For services, refunds are only provided in cases where the service was not delivered as described or if there was a significant issue with the work performed.

Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Austin Auto Repair or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are not granted any rights to use or reproduce any content from our Website without prior written consent.

User Conduct

By using our Website, you agree to:

• Use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others.
• Refrain from uploading or transmitting any harmful or malicious code, viruses, or other disruptive content.
• Not attempt to gain unauthorized access to our systems or other users’ accounts.

We reserve the right to suspend or terminate your access to the Website if you violate these terms.

Limitation of Liability

To the fullest extent permitted by law, Austin Auto Repair will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website, products, or services. In no event will our total liability to you exceed the amount paid by you for the product or service in question.

Warranties and Disclaimers

13.1. Product Warranties

Some products sold on our Website may be covered by a manufacturer’s warranty. We will pass through any applicable warranties to you, but we do not provide additional warranties for products unless explicitly stated.

13.2. Services Warranty

We guarantee the quality of our auto repair services and offer a limited warranty on parts and labor, as detailed on our Website. If you experience an issue with the services provided, please contact us within 30 days to arrange for a re-inspection or further repairs.

13.3. Disclaimer of Warranties

All products and services provided on our Website are offered "as is" without warranties of any kind, either express or implied, unless explicitly stated. We do not guarantee that the Website will be error-free, uninterrupted, or free of harmful components.

Indemnification

You agree to indemnify, defend, and hold harmless Austin Auto Repair, its affiliates, employees, and contractors from any claims, liabilities, damages, and expenses (including legal fees) arising out of or related to your use of the Website, products, or services, or your breach of these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal actions or disputes arising from these Terms and Conditions or your use of the Website must be filed in the state or federal courts located in Cook County, Illinois.

Changes to the Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review the updated terms regularly. Your continued use of the Website after changes have been posted constitutes your acceptance of the revised terms.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Austin Auto Repair
7300 W. Belmont Ave, Chicago, IL 60634
Phone: (773) 889-1111
Email: info@austinautochicago.com